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Privacy

We keep as little as we can. This is all of it.

What we store

  • If you make an account: your email address, the listings you save, the searches you save and your alert choices.
  • "I'm here to…" (buy, sell, both, just looking or Berry agent): which one you pressed, kept in your browser, and in your account only if you are signed in or say yes to keeping it there. Change or forget it from the menu.
  • If you leave a note for Berry's agents (when Berry has nothing in the place you searched): the place, what you searched for and your note, seen by Berry's agents. Your email and first name only if you tick that an agent may email you. Deleted after 12 months, or at once with the Remove link we give you.
  • If you send an enquiry or appraisal request: your name, email, phone (if you give it), your message, and which agent it went to. If you leave the box ticked, what you told us you are looking for (budget, bedrooms, area and so on) goes with the message.
  • If you ask about a listing or sign in at its open home: the listing's agent keeps your name, email and phone as one of their contacts, to follow up with you about buying. No newsletters or texts unless you say yes. It stays until you ask us to delete it.
  • If you save an alert: the needs you saved (budget, bedrooms, area and so on), so we can email you when a new listing fits. Nothing is sent when nothing fits.
  • To keep you signed in: one host-bound cookie called __Host-berry_session. We store only a scrambled copy of it. Sign-in links are stored scrambled too, and each works once.
  • To stop spam: a scrambled form of your network address, kept for about an hour to count how many forms come from one place.

We use no advertising trackers and no analytics cookies.

Who sees it

The agent you write to gets your enquiry, by email. We do not sell your details and we do not give them to anyone else. These companies handle it for us, only to run the site:

  • Fly.io hosts the site and its database, on servers in Sydney, Australia.
  • Tigris stores the nightly backups of that database, sealed so that only Berry can read them.
  • Resend carries the emails we send.
  • OpenFreeMap supplies the map pictures on the map page and in the small maps you open on a listing or area page (the land-cover layer comes from Manaaki Whenua's map server). Your browser asks them for the pictures, so they see your network address, as any website you visit does. They get nothing else from us, and no other page contacts them.

Overseas processing: these companies may process your information outside New Zealand (Fly.io in Australia; Tigris, Resend and OpenFreeMap may use other countries). Berry must authorise each provider and record the country and contractual privacy safeguard before using it. Ask us if you want the current provider record.

How long we keep it

If you send an enquiry or appraisal request without an account, we delete it, with the replies and notes about it, 24 months after you sent it. With an account, your enquiry history stays until you delete the account. If you make a complaint, Berry keeps the complaint record for seven years.

What we email you

The sign-in link. A copy of each enquiry you send. Alerts you switch on: a new listing, a price change, an open home. You can switch each one off on your account page.

Delete your account

Sign in, then use the delete button on your account page or here. It removes your account, saved listings, saved searches and enquiry history from this site. Sign in.

Nightly backups are kept for 35 days and then deleted, so a deleted account is gone from every backup within 35 days.

Privacy officer

Berry's privacy officer is Graham Berry. They answer every request to see or correct your details, and any privacy concern or complaint. Email gb@berryrealestate.co.nz or phone 03 443 2854. If you are not happy with the answer, you can take it further with New Zealand's privacy regulator (privacy.org.nz).

Your rights

Under the New Zealand Privacy Act 2020 you can ask to see or correct what we hold. Berry records the request and its 20-working-day response clock. You may also write to gb@berryrealestate.co.nz.

We pass your request to Graham Berry, Berry's privacy officer. Nothing goes to anyone else. Berry Real Estate Limited collects these details to answer your privacy request. Giving them is voluntary. See or correct them (Privacy)

Why we collect it

Giving details is voluntary, but without enough contact and property information Berry may not be able to answer, arrange a viewing, provide an appraisal, operate an account, or fulfil a privacy request. Berry Real Estate Limited (Berry Real Estate) is the collecting agency; use the office email above for its current physical and postal contact details.